Frequently Asked Questions

Frequently Asked Questions

Authorized Ticket Sellers

  • Authorized Ticket Sellers

    Warning! Check before you GOGH. If you want to experience the Immersive Van Gogh Exhibit that is taking Chicago by storm and sold out in Los Angeles and San Francisco, ensure you are buying your tickets from vangoghnyc.com or our verified partners.

    Should you have purchased tickets for our exhibit from any other site other than listed below, please reach out to [email protected] for verification.

    TAKE NOTE: Tickets purchased on FEVER are NOT for our Immersive Van Gogh.

    Please note that tickets purchased on other websites are not for our Immersive Van Gogh Exhibit. Tickets to our exhibit can be purchased on VanGoghNYC.com, Ticketmaster & Universe.com, or through our authorized partners listed below.

    AUTHORIZED TICKET PARTNERS TO IMMERSIVE VAN GOGH NEW YORK:

    • VanGoghNYC.com
    • ImmersiveVanGogh.com
    • Ticketmaster.com
    • Universe.com
    • Barter Network
    • Goldstar.com (gift vouchers)
    • Groupon.com  (gift vouchers)

    Other partner sites may too have promotions and access to tickets but these should redirect you to our website VanGoghNYC.com for purchase.

  • COVID-19

  • COVID-19 Update

    Safety is our number one priority for all guests attending Immersive Van Gogh New York. With over 170,000 visitors in Toronto during COVID-19, and zero reported cases associated with the exhibition since opening, we’re proud to be operating an experience where it is safe to GOGH.

    To ensure your safety, and based on guidance from the CDC and other government agencies, our walk-in exhibition will operate with enhanced safety measures including:

    • Reduced capacity in line with state guidelines, to ensure all guests have enough space to safely enjoy the experience 

    • Temperature checks for staff and guests on arrival

    • Touchless hand sanitization stations placed throughout the venue 

    • Plexiglass barriers at all payment locations

    • Contactless payment encouraged throughout the venue

    • Face coverings required for all staff and guests

    • Floor markings throughout the venue to assist in six-foot social distancing limit

    • Social distancing circles projected throughout the entire exhibition gallery space

    • Enhanced, regular cleaning throughout the day on each floor

    • Contact tracing for all staff and guests

    We will continue to closely monitor the situation daily, and adjust our safety measures accordingly, in readiness for our opening.

    Thanks for your patience and understanding during these challenging times.

  • I BOUGHT MY TICKETS BUT...

  • I want to change the name on my tickets

    The name on your tickets is for buyer & COVID tracing info only and thus there is no change of name required on tickets. Anyone who has access to the tickets can use them. The buyer is responsible for tracking COVID-19 information within their party.

  • I want to upgrade/downgrade

    Please contact us at [email protected] to upgrade your tickets prior to arrival. Unfortunately, we cannot downgrade tickets and we don’t know why you would want to!

  • I have not received my tickets

    If you have purchased tickets to Immersive Van Gogh directly through our website, but have not yet received your tickets, you can use the "Ticket Resend" tool found HERE!

    If the “Ticket Resend” tool was not able to find your order, your original order email may have a typo in it. Please contact the box office to have this rectified.

    TAKE NOTE: Please check your spam/junk folder before contacting the box office.

  • I need to reschedule

    To change your ticket dates, please visit https://myorder.immersivevangogh.com/change_date. Subject to availability. Requests must be made at least 24 hours prior to your scheduled attendance time.

    Please note a $9.99 per ticket fee will apply for a change of date request for TIMED TICKETS and for FLEX and VIP tickets with a scheduled arrival time of fewer than 24 hours.

    Last-minute Change of Date requests will not be honoured except in exceptional circumstances.

  • OPERATIONS

  • Hours of Operation

    Hours of Operation 

    June 10th – June 13th
    ·      Monday | closed 

    ·      Tuesday | closed
    ·      Wednesday | closed
    ·      Thursday | 2 pm - 10 pm
    ·      Friday | 12 pm - 10 pm
    ·      Saturday | 9 am – 10 pm
    ·      Sunday | 9 am – 10 pm

    June 14th - June 20th
    ·      Monday | 10 am – 10 pm 
    ·      Tuesday | 10 am – 10 pm
    ·      Wednesday | 10 am – 10 pm
    ·      Thursday | 10 am – 10 pm 
    ·      Friday | 9 am – 10 pm
    ·      Saturday | 9 am – 10 pm
    ·      Sunday | 9 am – 10 pm

    June 21st - September 6th
    ·      Monday | 10 am – 10 pm 
    ·      Tuesday | 10 am – 10 pm
    ·      Wednesday | 10 am – 10 pm
    ·      Thursday | 10 am – 10 pm 
    ·      Friday | 9 am – 11 pm
    ·      Saturday | 9 am – 11 pm
    ·      Sunday | 9 am – 10 pm

    Late arrivals for the last hour of the day will not be permitted entry. Fees may apply if you need to reschedule.  Hours of operations are subject to change, please check the ticketing page for exact times & dates.

  • SHOW INFO

  • About Immersive Van Gogh New York

    From creators of the blockbuster show in Paris seen by over 2 million visitors and still wowing crowds in Toronto, the premiere of the Immersive Van Gogh Exhibit will bring the art of Vincent to life in New York.

    Experience art like never before – lose yourself in 300,000 cubic feet of flawless projections animating Vincent van Gogh’s oeuvre. Wander through entrancing, moving images that highlight brushstrokes, detail, and color – truly illuminating the mind of the genius.

    You will be immersed in Van Gogh’s works – from his sunny landscapes and night scenes to his portraits and still life paintings. The installation includes the Les Mangeurs de pomme de terre (The Potato Eaters, 1885), La Nuit étoilée (Starry Night, 1889), Les Tournesols (Sunflowers, 1888), and La Chambre à coucher (The Bedroom, 1889), and so much more.

    Experience the organic landscapes of Van Gogh’s imagination, and journey through his brilliance and madness.

    Astonishing in scale and breathtakingly imaginative, you will experience Van Gogh’s art in a completely new and unforgettable way.

    The exhibit is designed and conceived by Massimiliano Siccardi, with soundtrack by Luca Longobardi, both of whom pioneered immersive digital art experiences in France.
    This exhibition contains sequences of bright flashing lights which may affect visitors who are susceptible to photosensitive epilepsy, as well as others who are sensitive to moving lights. Viewer discretion is advised.

  • Prohibited and Permissible Personal Items

    We encourage you to leave valuables, large bags, and other personal belongings at home. For the safety of our visitors and the collection, all bags entering or leaving the exhibit, including purses, are subject to inspection. Backpacks and duffle bags are not permitted in the exhibit. Patrons entering with such items will be required to check their bags at coat check for a fee. Prohibited:

    • Backpacks and duffle bags
    • Paints and aerosols
    • Indelible markers
    • Weapons of any type
    • Outside food and beverages (including alcohol)
    • Food of any type is not permitted in the gallery
    • Any item deemed by exhibit security or venue management to be inappropriate
    • Bikes, helmets, skateboards, Heelys, rollerblades, and non-mobility aid scooters are not permitted
    • Camping chairs
    • Tripods
    Permissible:
    • Walkers, mobility scooters, and other mobility aids
    • Certified service animals - For non-traditional service animals please contact the exhibition before your visit.
    Immersive Van Gogh reserves the right to amend the above restrictions without notice. If you are unsure about an item you are bringing with you, please contact us at [email protected] for more information.

  • Location

    THE LARGEST VAN GOGH EXHIBIT IN THE WORLD IS COMING TO PIER 36 NYC!

    The ORIGINAL Immersive Van Gogh Exhibit is thrilled to announce the once-in-a-lifetime exhibit will be located at Pier 36 NYC, a 75,000 square foot waterfront space located in Manhattan’s Lower East Side with spectacular views of the East River and the Manhattan and Williamsburg bridges.

    To help reimagine this massive venue, Immersive Van Gogh has joined forces with Emmy Award-winning and Tony Award-nominated designer David Korins, known for his set design of countless Broadway hits including Hamilton and Dear Evan Hansen.

  • Ticket Prices, Ticket Types, & How to Purchase

    TICKET PRICES:

    FLEX TICKETS:

    • VIP  - $99.99
    • Basic – $54.99
    • Premium – $64.99

    PEAK TIMED TICKETS

    • Basic – $49.99
    • Premium – $54.99

    OFF-PEAK TIMED TICKETS

    • Basic – $39.99
    • Premium – $49.99

    CHILD TICKETS - $29.99

    AMERICAN EXPRESS

    • VIP-FLEX American Express Access – Immersive Van Gogh (PRIME) $99.99
    • PREMIUM-FLEX American Express Access – Immersive Van Gogh (PRIME) $74.99

    All tickets are subject to applicable taxes and a $6 service fee on top of the above prices. Ticket prices are subject to change.

    TICKET TYPES

    FLEX v TIMED TICKET TYPES

    FLEX Tickets include:

    Greater arrival window

    Flex tickets allow you to arrive up to 2 hours pre and 2 hours post your start time – subject to public opening hours.

    Please note that doors open 15mins prior to first timeslot and close 20minutes into the start of the last timeslot.

    To view up to date opening hours please visit https://VanGoghNYC.com/hours 

    Hours of operations are subject to change with no notice.

    • Change of Date requests for FLEX

    Flex tickets purchased on or after 30th March 2021 may request a change of date at least 72hrs prior to scheduled attendance and for a fee of $4.99 per ticket. We reserve the right not to process any late change of date requests as well as charge for such late request with a fee up to $9.99 per ticket.

    Flex tickets purchased prior to 30th March 2021 allow for up 2 two change of date requests free of charge. All change of dates must be made 72hrs prior to scheduled attendance and are subject to availability. We reserve the right not to process any late change of date requests as well as charge for such late request with a fee up to $9.99 per ticket.

    To request a change of date please do so at https://VanGoghNYC.com/reschedule

    TIMED Tickets include:

    Timed tickets have a strict arrival window or +/- 20 mins of your scheduled attendance start time.

    Please note that doors open 15mins prior to first timeslot and close 20minutes into the start of the last timeslot.

    To view up to date opening hours please visit https://VanGoghNYC.com/hours 

    Hours of operations are subject to change with no notice.

    Change of Date requests for TIMED

    Timed tickets purchased may request a change of date at least 72hrs prior to scheduled attendance and for a fee of $9.99 per ticket. We reserve the right not to process any late change of date requests as well as charge for such late request with a fee up to $9.99 per ticket.

    To request a change of date please do so at https://VanGoghNYC.com/reschedule

    PEAK / OFF-PEAK / American Express Access - Immersive Van Gogh (PRIME)

    This relates to pricing difference depending on date and time selected.

    Off-Peak is generally Monday through Friday mornings and early afternoon.

    Peak is generally evenings and all-day Saturday & Sundays

    American Express Access - Immersive Van Gogh (PRIME)  timeslots are generally Saturday & Sunday mid afternoon.

    Eligible American Express® Card Members have exclusive American Express Access to select timed entry time slots each week. Terms Apply.

     TICKET TYPES

    There are no refunds of tickets for the exhibit.

    Tickets are available online at www.vangoghNYC.com and directly at the box office on the day of the exhibit.

    The terms and conditions for the show and tickets can be read www.vangoghNYC.com/terms .

    VIP-FLEX Tickets include

    • Priority access & admission
    • Van Gogh cushion (to keep)*
    • Limited edition poster
    • VIP souvenir laminate
    • Built-in FLEX perks**

    *Should cushion not be available a gift voucher to the gift store will be offered as an alternative.

    ** Please see section “Flex v Timed ticket types” for further details.

    PREMIUM-FLEX Tickets include

    • Van Gogh cushions (rental)
    • Limited edition poster
    • Built-in FLEX perks*
    • Standard admission

    * Please see section “Flex v Timed ticket types” for further details.

    BASIC-FLEX Tickets include

    • Built-in FLEX perks*
    • Standard admission

    * Please see section “Flex v Timed ticket types” for further details.

    BASIC-TIMED Tickets include

    -           Standard admission*

    * Please see section “Flex v Timed ticket types” for further details.

    Child (6-16yrs) Tickets:

    • Ages 6-16 (children 5 and under do not require a ticket)
    • Admission only

    Child tickets are not subject to change of date fees.

    The exhibit does have loud music and ear protection especially for children is advised. (Ear plus are available at the gallery)

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