Frequently Asked Questions

Frequently Asked Questions

Authorized Ticket Sellers

  • Authorized Ticket Sellers

    Warning! Check before you GOGH. If you want to experience the Immersive Van Gogh Exhibit that is taking Chicago by storm and sold out in Los Angeles and San Francisco, ensure you are buying your tickets from VanGoghNYC.com or our verified partners.

    Should you have purchased tickets for our exhibit from any other site other than listed below, please reach out to [email protected] for verification.

    Please note tickets purchased on FEVER are not for our Immersive Van Gogh.

    Authorized Ticket Partners To Immersive Van Gogh New York
    • VanGoghNYC.com
    • ImmersiveVanGogh.com
    • Ticketmaster.com
    • Universe.com
    • Barter Network
    • Goldstar.com (gift vouchers)
    • Groupon.com  (gift vouchers)
    • UntappedCities.com
    • BucketListers.com
    • Restaurant.com

    Other partner sites may too have promotions and access to tickets but these should redirect you to our websiteVanGoghNYC.com for purchase.

  • COVID-19

  • COVID-19 Update

    Safety is our number one priority for all guests attending Immersive Van Gogh New York. With over 170,000 visitors in Toronto during COVID-19, and zero reported cases associated with the exhibition since opening, we’re proud to be operating an experience where it is safe to GOGH.

    Masks are required over your nose and mouth for the entirety of your visit, regardless of your vaccination status.

    To ensure your safety, and based on guidance from the CDC and other government agencies, our walk-in exhibition will operate with enhanced safety measures including:

    • Face coverings required for all staff and guests

    • Reduced capacity in line with state guidelines, to ensure all guests have enough space to safely enjoy the experience 

    • Touchless hand sanitization stations placed throughout the venue 

    • Plexiglass barriers at all payment locations

    • Contactless payment encouraged throughout the venue

    • Floor markings throughout the venue to assist in six-foot social distancing limit

    • Social distancing circles projected throughout the entire exhibition gallery space

    • Enhanced, regular cleaning throughout the day on each floor

    • Contact tracing for all staff and guests

    We will continue to closely monitor the situation daily, and adjust our safety measures accordingly, in readiness for our opening.

    Thanks for your patience and understanding during these challenging times.

  • Vaccine Mandate
    Effective as of August 17th, 2021

    In order to comply with the New York City vaccine mandate, visitors at Immersive Van Gogh will be required to present proof they have received at least one dose of a COVID-19 Vaccine.

    We are implementing new protocols and procedures to ensure a smooth transition for all our patrons. In order to ensure this, we ask that patrons have their proof of vaccination ready to present to staff before entering the venue.

    Acceptable forms of proof include
    • Original, copy, or electronic photo of the CDC vaccination card (or similar documentation issued by another foreign governmental jurisdiction), or documentation from a healthcare provider
    • Personal digital COVID-19 vaccine record issued by the State of New York.
    • Personal digital COVID-19 vaccine record issued by another State, local, or foreign governmental jurisdiction.
    • Personal digital COVID-19 vaccine record issued by an approved private company
    • NYC COVID Safe App
    • Excelsior Pass
    • Any government-issued photo ID is acceptable. In lieu of this we can accept school and work IDs. If a minor doesn’t have an ID, verification from a parent is sufficient.
    • Additional photo identification is not required if an approved digital vaccine record includes photo identification.
    Exceptions

    Children under the age of 12 are exempt from the proof of vaccination requirement.

    Masks are mandatory for all attendees, regardless of vaccination status.

    Fully vaccinated means the person has received both doses of either the Pfizer or Moderna COVID-19 vaccines, or received one dose of the Johnson & Johnson COVID-19 vaccine.

    A negative test will not be accepted in lieu of proof of vaccination.

  • I BOUGHT MY TICKETS BUT...

  • I want to change the name on my tickets

    The name on your tickets is for buyer & COVID tracing info only and thus there is no change of name required on tickets.

    Anyone who has access to the tickets can use them. The buyer is responsible for tracking COVID-19 information within their party.

  • I want to upgrade/downgrade

    Please contact us at [email protected] to upgrade your tickets prior to arrival.

    Unfortunately, we cannot downgrade tickets and we don’t know why you would want to!

  • I have not received my tickets

    If you have purchased tickets to Immersive Van Gogh directly through our website, but have not yet received your tickets, you can use the “Ticket Resend” tool found HERE!

    If the “Ticket Resend” tool was not able to find your order, your original order email may have a typo in it. Please contact the box office to have this rectified.

    TAKE NOTE: Please check your spam/junk folder before contacting the box office.

  • I need to reschedule

    To reschedule your tickets, please visit our Change Of Date Request page.

    Dates and tickets are subject to availability. Requests must be made a minimum of 24 hours prior to your scheduled attendance time.

    Please note there is a $4.99 rescheduling fee per FLEX ticket, and a $9.99 rescheduling fee per Timed ticket.

    Last-minute Change of Date requests will not be honored. In exceptional circumstances, a $9.99 fee will be applied for requests submitted less than 24 hours from your scheduled time slot.

  • OPERATIONS

  • Hours of Operation

    June 14th – August 29th
    Monday | 10 AM – 10 PM
    Tuesday | 10 AM – 10 PM
    Wednesday | 10 AM – 10 PM (August 18th | 10 AM – 9 PM)
    Thursday | 10 AM – 10 PM
    Friday | 9 AM – 11 PM
    Saturday | 9 AM – 11 PM
    Sunday | 9 AM – 10 PM

    November 15th – November 21st
    Monday | Closed
    Tuesday | Closed
    Wednesday | 1 PM – 9 PM
    Thursday | 10 AM – 10 PM
    Friday | 10 AM – 10 PM
    Saturday | 1 PM – 11 PM
    Sunday | 1 PM – 9 PM

    November 22nd – November 28th
    Monday | 10 AM – 9 PM
    Tuesday | 10 AM – 9 PM
    Wednesday | 10 AM – 9 PM
    Thursday | 1 PM – 10 PM
    Friday | 1 PM – 10 PM
    Saturday | 1 PM – 10 PM
    Sunday | 1 PM – 9 PM

    November 29th – December 5th
    Monday | 10 AM – 9 PM
    Tuesday | 10 AM – 9 PM
    Wednesday | 10 AM – 5 PM
    Thursday | 10 AM – 10 PM
    Friday | 10 AM – 10 PM
    Saturday | 1 PM – 10 PM
    Sunday | 1 PM – 10 PM

    December 6th – December 12th
    Monday | 10 AM – 9 PM
    Tuesday | 10 AM – 9 PM
    Wednesday | 10 AM – 5 PM
    Thursday | 10 AM – 10 PM
    Friday | 10 AM – 10 PM
    Saturday | 1 PM – 10 PM
    Sunday | 1 PM – 9 PM

    December 13th – December 19th
    Monday | 10 AM – 9 PM
    Tuesday | 10 AM – 9 PM
    Wednesday | 10 AM – 5 PM
    Thursday | 1 PM – 10 PM
    Friday | 1 PM – 10 PM
    Saturday | 1 PM – 10 PM
    Sunday | 1 PM – 9 PM

    December 20th – December 26th
    Monday | 1 PM – 9 PM
    Tuesday | 1 PM – 9 PM
    Wednesday | 1 PM – 9 PM
    Thursday | 1 PM – 9 PM
    Friday | 1 PM – 9 PM
    Saturday | Closed
    Sunday | 1 PM – 9 PM

    December 27th – January 2nd
    Monday | 1 PM – 9 PM
    Tuesday | 1 PM – 9 PM
    Wednesday | 1 PM – 9 PM
    Thursday | 1 PM – 9 PM
    Friday | 1 PM – 5 PM
    Saturday | 1 PM – 9 PM
    Sunday | 1 PM – 9 PM

    The last entry is 40 minutes prior to the close time stated below. Late arrivals will not be permitted entry. Fees may apply if you need to reschedule. Hours of operations are subject to change.

  • SHOW INFO

  • About Immersive Van Gogh New York

    From creators of the blockbuster show in Paris seen by over 2 million visitors and still wowing crowds in Toronto, the premiere of the Immersive Van Gogh Exhibit will bring the art of Vincent to life in New York.

    Experience art like never before – lose yourself in 300,000 cubic feet of flawless projections animating Vincent van Gogh’s oeuvre. Wander through entrancing, moving images that highlight brushstrokes, detail, and color – truly illuminating the mind of the genius.

    You will be immersed in Van Gogh’s works – from his sunny landscapes and night scenes to his portraits and still life paintings. The installation includes the Les Mangeurs de pomme de terre (The Potato Eaters, 1885), La Nuit étoilée (Starry Night, 1889), Les Tournesols (Sunflowers, 1888), and La Chambre à coucher (The Bedroom, 1889), and so much more.

    Experience the organic landscapes of Van Gogh’s imagination, and journey through his brilliance and madness.

    Astonishing in scale and breathtakingly imaginative, you will experience Van Gogh’s art in a completely new and unforgettable way.

    The exhibit is designed and conceived by Massimiliano Siccardi, with soundtrack by Luca Longobardi, both of whom pioneered immersive digital art experiences in France.
    This exhibition contains sequences of bright flashing lights which may affect visitors who are susceptible to photosensitive epilepsy, as well as others who are sensitive to moving lights. Viewer discretion is advised.

  • Accessibility Info

    Wheelchair accessible entrance & parking lot at venue. Wheelchair drop-off confirmed at the door.

    If you have any additional questions please contact [email protected] prior to your visit.

  • Location & Parking

    THE LARGEST VAN GOGH EXHIBIT IN THE WORLD IS COMING TO PIER 36 NYC!

    The ORIGINAL Immersive Van Gogh Exhibit is thrilled to announce the once-in-a-lifetime exhibit will be located at Pier 36 NYC, a 75,000 square foot waterfront space located in Manhattan’s Lower East Side with spectacular views of the East River and the Manhattan and Williamsburg bridges.

    Pier 36: 299 South Street, New York, NY 10002.

    To help reimagine this massive venue, Immersive Van Gogh has joined forces with Emmy Award-winning and Tony Award-nominated designer David Korins, known for his set design of countless Broadway hits including Hamilton and Dear Evan Hansen.

    PARKING
    The rate is $36 +tax for 2 hours. Every additional hour is $23 +tax per hour.
    The payment for parking can be made at the ticket counter in the lobby.
    Please note: RVs and oversized vehicles are prohibited.

    PUBLIC TRANSPORTATION:

    Take the subway to the Immersive Van Gogh Exhibit (mta.info)

    Travel options for MTA customers:
    • From Grand Central Terminal, take the 6 train to Bleecker Street Station and change for the F to East Broadway Station, a short walk from Pier 36
    • From Penn Station, take the 1,2 or 3 and change at 14 St-Union Sq Station for the F to East Broadway Station (a short walk from Pier 36)

    • Subway: Delancey St-Essex St F,J, M, Z station (15-minute walk)
    • Subway: Grand St B, D Station (20-minute walk)

    • Bus: M22, M15 and M9 buses have stops near PIER 36

  • Prohibited and Permissible Personal Items

    We encourage you to leave valuables, large bags, and other personal belongings at home. For the safety of our visitors and the collection, all bags entering or leaving the exhibit, including purses, are subject to inspection.

    Backpacks and duffle bags are not permitted in the exhibit. 

    Prohibited:

    • Backpacks and duffle bags
    • Paints and aerosols
    • Indelible markers
    • Weapons of any type
    • Outside food and beverages (including alcohol)
    • Food of any type is not permitted in the gallery
    • Any item deemed by exhibit security or venue management to be inappropriate
    • Bikes, helmets, skateboards, Heelys, rollerblades, and non-mobility aid scooters are not permitted
    • Camping chairs
    • Tripods

    Permissible:

    • Strollers
    • Walkers, mobility scooters, and other mobility aids
    • Service animals – For non-traditional service animals please contact the exhibition before your visit.

    Immersive Van Gogh reserves the right to amend the above restrictions without notice. If you are unsure about an item you are bringing with you, please contact us at [email protected] for more information.

  • Ticket Prices, Ticket Types, & How to Purchase

    TICKET PRICES

    PEAK TIMED TICKETS:

    • VIP  – $99.99
    • Premium – $64.99
    • Basic – $54.99
    • Child – $34.99

    OFF-PEAK TIMED TICKETS

    • VIP – $79.99
    • Premium – $49.99
    • Basic – $39.99
    • Child – $29.99

    AMERICAN EXPRESS

    • VIP American Express Access – Immersive Van Gogh (PRIME) $109.99
    • PREMIUM American Express Access – Immersive Van Gogh (PRIME) $79.99
    • BASIC American Express Access – Immersive Van Gogh (PRIME) $69.99
    • Child American Express Access – Immersive Van Gogh (PRIME) – $39.99

    All tickets are subject to applicable taxes and a $6.85 service fee on top of the above prices. Ticket prices are subject to change.

    PEAK / OFF-PEAK / American Express Access – Immersive Van Gogh (PRIME)

    This relates to pricing differences depending on date and time selected.

    Off-Peak is generally Monday through Friday mornings and early afternoon.

    Peak is generally evenings and all-day Saturday & Sundays

    American Express Access – Immersive Van Gogh (PRIME)  timeslots are generally Saturday & Sunday mid afternoon. Eligible American Express® Card Members have exclusive American Express Access to select timed entry time slots each week. Terms Apply.

    TICKET TYPES

    VIP Tickets include

    • Priority access & admission
    • Van Gogh cushion (to keep)*
    • Limited edition poster
    • VIP souvenir laminate
    • Flexibility to arrive up to 2 hours pre and 2 hours post your start time – subject to public opening hours†

    *Should cushion not be available a gift voucher to the gift store will be offered as an alternative.

    PREMIUM Tickets include

    • Van Gogh cushions (rental)
    • Limited edition poster
    • Flexibility to arrive up to 2 hours pre and 2 hours post your start time – subject to public opening hours†
    • Standard admission

    BASIC Tickets include

    • Standard admission
    • Arrival window of +/- 20 mins of your scheduled attendance start time

    Child (6-16yrs) Tickets include

    • Ages 6-16 (children 5 and under do not require a ticket)
    • Admission only

    Child tickets are not subject to change of date fees.

    The exhibit does have loud music and ear protection especially for children is advised. Ear plugs are available at the gallery.

    There are no refunds of tickets for the exhibit.

    Tickets are available online at www.vangoghNYC.com and directly at the box office on the day of the exhibit.

    The terms and conditions for the show and tickets can be read at www.vangoghNYC.com/terms.

    First entry 15 minutes prior to first time slot, last entry 20 minutes after start of last time slot.

    • Change of Date requests for VIP and PREMIUM FLEX

    FLEX tickets may request a change of date at least 24 hours prior to scheduled attendance and for a fee of $4.99 per ticket. We reserve the right not to process any late change of date requests as well as charge for such late requests with a fee up to $9.99 per ticket.

    To request a change of date please do so at https://VanGoghNYC.com/reschedule

    • Change of Date requests for BASIC TIMED

    Basic Timed tickets purchased may request a change of date at least 24hrs prior to scheduled attendance and for a fee of $9.99 per ticket. We reserve the right not to process any late change of date requests as well as charge for such late requests with a fee up to $9.99 per ticket.

    To request a change of date please do so at https://VanGoghNYC.com/reschedule

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